It was my first time to ever tow a trailer and Chris at California Teardrops made the whole experience easier for me and my family. He answered every question I asked him through texting, email, and by phone! Chris had the trailer ready to go as soon as I met him at the pickup location. He explained everything about the trailer thoroughly and listened to all my concerns. He even took the time to answer my texts while I was at our campsite! I would highly recommend to anyone to rent from California Teardrops and I look forward to renting from them in the near future.